Terms and Conditions

Terms and Conditions
  1. So that the order is completed, the customer must provide the name, address, telephone number and e-mail address. The customer must provide truthful data so that the order can be completed successfully.
  2. Our orders are sent through the company CTT Expresso – Serviços Postais e Logística, S.A… UBQ will deliver the goods within 2 to 7 business days after the payment except in exceptional cases such as natural disasters, strikes, or other serious events. If UBQ can’t meet the expected deadlines, UBQ will contact the client informing him of the new conditions.
  3. Your orders are packed, closed and identifiable with the order reference.
  4. UBQ will refund the order value to the customer if the order is cancelled before it was sent. If the package has already been sent, the customer can be refunded if he returns it in good conditions within 7 days after receiving it.
  5. In case the product is proven to be damaged, UBQ will exchange or refund the amount of the customer so chooses. The customer must make this request up to 7 days after receiving the product.
  6. UBQ will only keep the customer and transaction data that is strictly necessary for the success of the transaction, UBQ will not disclose such data except the necessary to transport the cargo and the process the payment.
  7. UBQ will respond to any request presented by the customer within a period not exceeding 2 days.
  8. In a payment made with credit card, the customer data is transmitted in an encrypted format to the payment portal. In turn, the customer card data stored in the UBQ database is incomplete and as such can not be copied and used for other payments.
Shipping Costs
Region Value (EUR)
Madeira Island 5,00
Porto Santo 10,00
Portugal (excl. Madeira) 10,00
Spain (Mainland) 15,00
Spain (Islands) 40,00
European Union (Zone 2) 30,00
European Union (Zone 3) 35,00

Zona 2 Countries – Germany, Austria, Belgium, Slovakia, Slovenia, France, Greece, Netherlands, Hungary, Ireland, Italy, Luxembourg, United Kingdom, Czech Republic and Switzerland.

Zone 3 Countries – Denmark, Estonia, Finland, Iceland, Latvia, Lithuania, Malta, Norway, Poland and Sweden.

Customer Service Contact:

UBQ II, Lda
Portuguese Fiscal Identification Number : 510 102 131

Parque Empresarial de Câmara de Lobos, N.25
9300-324 Câmara De Lobos
Madeira – Portugal

Telephone: (+351) 291 712 946 | Mobile: (+351) 926 393 096
E-mail: geral@ubqmadeira.com